Charlie Uglietto

Dear Friends,

I’ve been in this business for a long time, and it’s hard to remember a period as brutal as the cold snap we endured from mid-December to mid-January.

Our drivers and techs were true heroes, working long hours seven days a week, in frigid conditions, to take care of our customers. Our office team manned phone lines that were 300% busier than normal. Overtime was higher than ever before, a testimony to the commitment our employees made.

I know there were some anxious moments for you, too. I can’t tell you how much it meant that you were understanding of what we were facing. It was particularly uplifting when some of you sent kind notes or left good reviews on Facebook or Google.

During this time, we received hundreds of calls from people whose regular oil companies had left them completely in the lurch. In several cases these dealers — particularly the discount suppliers — stopped answering their phones altogether. However, we did not take on new accounts – we wanted to focus exclusively on our existing customers.

We are always looking to improve, so we are examining every aspect of our performance this past winter. It is inevitable that Mother Nature will hit Boston with another brutal winter sometime. We want to be ready to keep you safe and warm.


Charlie Uglietto

Girl chalkboard

  1. If we have your cell-phone number and email address, we can reach you quickly in emergencies.
  2. Worn-out, inefficient heating equipment is not capable of keeping homes comfortable during times of extreme cold. Besides not being warm enough, customers with older systems probably waste about 30% of their fuel because of system inefficiency. Now is the best time to replace your old heating system, when the weather is warm.
  3. When the going gets tough, discount fuel companies go into hiding, because they don’t have the resources to handle the crush of calls that come in. Don’t be tempted by price offers that seem too good to be true!
  4. Seasonal maintenance keeps equipment running at peak efficiency and prevents most of the problems that lead to breakdowns. Get a tune-up, which is covered under our service plan.

Screen website

Our brand-new website,, makes it easier for you to find lots of helpful information and manage your account. You can order fuel, request a service appointment, read troubleshooting tips, learn about payment and pricing options, and more.

Please let us know what you think about the new site and email us your suggestions about how we can make doing business with us even easier and more convenient for you. We will continue to expand the site so that you have as much information as possible right at your fingertips.

Our website is now mobile friendly, so you can use your smartphone or tablet to visit us anytime, from anywhere.

Father and son

Surveys have shown that while heating oil customers have exceptionally high levels of satisfaction with the service they receive, most don’t realize all the ways today’s oil heat can enhance their comfort and save them money.

oil heat: a pathway into the future

The National Oilheat Research Alliance (NORA) continues to research and develop oil heating equipment and biofuel that’s cleaner and more efficient than before. The overall goal is to transition to even higher levels of biodiesel fuel that can be matched to highly efficient, groundbreaking equipment.

One ongoing research project involves transforming wood waste into a liquid for use in heating oil. A field test of this renewable fuel was just conducted last winter in Maine.

In terms of equipment, one initiative the industry is working on is the development of an oil-fired heat pump that uses cutting-edge technology. Research is currently being conducted on this project by a team led by Dr. Thomas Butcher, director of the NORA Research & Education Center in Plainview, N.Y.

Oil heat leaf

“We have a pathway into the future. We’re not an old fuel that has had its time in the sun… we can be more of a solution than you ever thought we could be.”

— John Huber, President, National Oilheat Research Alliance


oil heat “techs” it to the limit

Technology has brought great improvements in efficiency that have reduced annual fuel consumption by as much as 40%, saving oil heat consumers a lot of money on fuel. And because new systems burn cleanly and don’t need as much fuel, they do not pose a hazard to the environment.

Additionally, sulfur levels have been reduced dramatically, improving heating system efficiency and cleanliness and reducing emissions. This reformulated fuel also eliminates the source of most equipment breakdowns. The advent of heating oil with low sulfur content has paved the way for the next generation of compact, super-efficient boilers and furnaces.

Bioheat fuel efficient

Many gallons of heating oil now include Bioheat®, a blend of heating oil and renewable materials like vegetable oils. Because Bioheat integrates seamlessly with all heating oil systems, no changes to your heating system are necessary!

According to a comprehensive report conducted by Brookhaven National Laboratory and presented to Congress by the National Oilheat Research Alliance (NORA), biofuel blends containing 20% or more Bioheat produce lower greenhouse gas emissions than natural gas!

cold winter, warm oil-heated homes

Shortly after the official start to winter, hundreds of records were broken along the Eastern Seaboard when a historic cold spell numbed millions of people from the Florida Panhandle all the way up into Maine.

Energy needed to heat a typical home

looking on the bright side

The silver lining is that such frigid temperatures reinforced the value of owning an oil-heated home. That’s because oil generates nearly 140,000 Btu’s of heat for every gallon burned and warms a home evenly and efficiently. To put that in perspective, you would have to burn about 40% more natural gas to receive the heating equivalent of heating oil. That’s just one reason fewer people are switching to natural gas!

Because of oil heat’s impressive efficiency, homeowners enjoy high comfort levels and great value — no matter how cold it gets. If someone is looking to find the warmest homes in your neighborhood next winter, chances are good it will be the ones heated with oil.

Of course, homeowners who take advantage of the latest oil heat technology increase their odds of having the warmest, most comfortable home on the block.

how efficient is oil heat?

Oil heat is efficient and more economical than ever! The latest oil heating systems are small, smart and super-efficient and can save you, on average, about 30% on your annual heating costs. Here are six more quick points about oil heat efficiency.

  1. New oil heat systems have efficiency ratings as high as 95%! This provides oil-heated homes with more warmth for less fuel.
  2. Compared with 25 years ago, homeowners now need an average of 500 gallons less oil to heat their homes each year. That’s because new oil heating systems are much more efficient than those from a generation ago.
  3. New oil heating systems are much smaller than older ones. The average boilers and furnaces today are powerful, yet compact — similar in size to a three-drawer filing cabinet.
  4. Oil-fired water heaters provide unlimited hot water at low cost. Not only does an oil water heater save huge amounts of money over its lifetime, it is also perfect for homes with a high demand for hot water.
  5. Many new oil boilers use energy-saving controls that greatly reduce fuel usage during mildly cold weather and provide a more even heat with fewer temperature swings.
  6. High-efficiency oil furnaces feature variable speed motors that use about 80% less electricity than older motors and provide more consistent airflow and temperatures.

Did you have trouble keeping your home warm this winter? Are you concerned about your A/C operating in the summer heat? If you’ve been putting off replacing your old equipment, you should know that there are terrific rebates currently available.

Terry Knight

Ask us about these rebates while they are still available:

  • install a new oil heat system and save $350.
  • install an oil tank and save $250.
  • replace an old but functioning oil boiler that’s at least 30 years old and save up to $1,900.
  • replace an oil furnace that’s 12 years old or older and save up to $1,000.
  • replace a central A/C system that’s 12 years old or older and save $750.

You may also qualify for 0% financing! Please contact us for more details. We can streamline the process and help you get your rebates as quickly as possible.

Talk to Terry Knight, equipment-sales specialist, to discuss current rebate opportunities


Our Smart Pay Plan effectively cuts your winter payments in half by letting you spread your fuel costs out over the course of the entire year. You can make bill-paying even easier by making automatic payments via credit card or bank transfer. Call us or go to our Payment Options page for more details.

To get the lowest monthly payments, enroll by July 1.

Cupped hands plant

As you may know, we deliver B20 Bioheat® — a high-performance heating fuel that is better than regular heating oil. Bioheat, made from 20% renewable biofuels, supports superefficient equipment — good news for anyone who is ready to upgrade to modern oil heating equipment.

We like to think of Bioheat as Heating Oil 2.0. It burns more cleanly than traditional heating oil and is truly environmentally superior because of its reduced emissions and improved efficiency.

But there’s more good news. This summer, all oil heat dealers in Massachusetts, as well as the rest of New England, will start delivering heating oil that contains an ultra-low-sulfur blend. Consider it Heating Oil 3.0.

When our B20 Bioheat is blended with ultra-low-sulfur heating oil, it burns even cleaner than natural gas, producing near-zero particulate emissions. This highly refined fuel:

  • greatly reduces equipment breakdowns.
  • requires no modifications to your existing system.
  • allows for the introduction of super-efficient heating systems, which are already being used with great results outside the United States.