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Keeping Warm in Massachusetts: What Are People Really Looking For?

Date: May 2, 2018

Think of what you value most in a heating fuel and service company and see if your answers match the responses below, which are based on a comprehensive survey of more than 40,000 homeowners.

The homeowners, including those in Massachusetts, were asked what factors were most important to them when selecting a company for maintenance and repair.

Here are the top five answers:

  1. problems fixed right the first time
  2. service and installation done at scheduled time
  3. ease of getting an appointment
  4. courtesy/politeness of service technicians
  5. svervice tech leaves work area clean

These factors—and many more—are also important to us! In fact, that’s why we offer our customers rock-solid service guarantees that closely match the top five answers shown above.

We see ourselves as your partner in staying comfortable and saving energy, and our entire heating (and cooling) operation is designed around these values. When we install equipment, make a repair or perform a tune-up, we stand behind our work 100%—because that reflects on our reputation and our commitment to quality.

As always, please contact us at any time and let us know how we can help you stay comfortable and safe throughout the year. If you’re a Cubby customer and need our assistance, we’ll take care of it!

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